• IowaCASA

Shelter Advocate (1st Shift), Family Resources


Position Details

Family Resources is looking for an open minded, passionate Survivor Services Shelter Advocate. The role of the Shelter Advocate will be to provide case management, advocacy, and emotional support to all shelter residents under the direction of the Sheltering and Housing Services Supervisor. The Shelter Advocate will also provide follow up services with residents who have transitioned out of Shelter. In addition, the Shelter Advocate will provide emotional support and crisis intervention to callers on the 24-hour Domestic Violence-Rape/Sexual Assault crisis line.

Shift Schedule can vary - 7:00 a.m. to 3:00 p.m. with some nights, weekends, and holidays

Full-time, hourly position

Full-time benefits available

Position will be located in Davenport, Iowa

Essential Duties and Responsibilities

All Shelter Advocates will provide support and service management for a case load of shelter clients to assist with goal setting, advocacy, and referral

Complete intake forms with all new clients; orient clients to the shelter facility, services of the program and expectations of residents in shelter

Provide all new shelter residents with completed intake, orientation to shelter rules, and orientation to shelter facility

Provide emotional support, counseling and advocacy to shelter residents

Provide support and crisis intervention to crisis line callers

Assist clients with immediate problem solving

Provide crisis management and conflict resolution for clients

Plan and facilitate client groups on an as needed basis

Clean client, community, and office spaces

Assist with organization of food and supplies

Assist with organization and transportation of donations

Complete documentation and statistical information in a timely manner

Plan and facilitate groups for women and children at shelter

Complete Daily Staff Logs

Completer Work Orders and Tech Orders as needed

Complete Time-sheets

Complete ISIS contact documentation and day-sheets by weekly deadline

Complete client success plans within required deadlines.

Provide support and crisis intervention to crisis line callers

Assist clients with immediate problem solving

Provide crisis management and conflict resolution for clients

Plan and facilitate client groups on an as needed basis

Key Requirements for all Survivor Services Shelter and Housing Services employees:

Participate in 64 hour Survivor Resources training, and continued training as required by domestic violence and sexual assault coalitions

Be available and capable to participate in the 24 hour on-call rotation.

Demonstrate competency in counseling, networking and organizational skills

Utilize non-abusive client interventions and daily interactions

Take initiative and be receptive to needs of clients

Ability to empathize with domestic violence survivors and their children

Ability to work effectively with the homeless population

Maintain a supportive environment for shelter volunteers and co-workers

Provide sound judgment and demonstrate ability to make effective decisions

Understand and adhere to program and agency personnel policies

Understand and adhere to NASW, Iowa and Illinois Coalition standards and codes of ethic

Understand and integrate evaluative feedback regarding job performance

Participate in all mandatory staff meetings and Survivor Resources events

Demonstrate an ability to work well in a collaborative effort

Maintain working knowledge of community resources

Participate in donation/errand schedule sharing

Qualifications **Must be at least 21 years of age and possess a High School Diploma or GED. Paid or volunteer human service experience preferred (with children, domestic violence and sexual assault victims preferred).

Must have current proof of car insurance, able to pass driving background check and have reliable transportation.

Bilingual and/or bi-cultural applicants are highly encouraged to apply.

About Family Resources

At Family Resources, we believe in strengthening children, families, and individuals in our community - it's the passion that permeates everything we do. Family Resources has grown to become one of the state's largest agencies devoted to child welfare, juvenile justice, mental health, and survivor services. We recognize that these children, families, and individuals come to us from a variety of circumstances, which makes it important for us to reach them where they are right now.

Family Resources offers a comprehensive benefits package, excellent wages, and opportunities for growth & advancement!

Equal Opportunity Employer that thrives on Diversity!


Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: (563) 468-2348 Email: info@famres.org

Equal Opportunity Employer, including disabled and veterans.

Apply at: www.famres.org/careers

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Iowa Coalition Against Sexual Assault

3030 Merle Hay Road

Des Moines, IA 50310

www.iowacasa.org

Email: membership@iowacasa.org

Phone: 515-244-7424

© 2019 by the Iowa Coalition Against Sexual Assault (IowaCASA)  |  Grievance & Complaint Policy