• IowaCASA

Information/Referral & Assistance Specialist - Aging Resources of Central Iowa


To provide information, referral and assistance, advocacy, and options counseling to older individuals and adults with disabilities.


RESPONSIBILITIES/ACTIVITIES:

  1. Be an initial contact for calls or walk-in clients coming to LifeLong Links Aging and Disability Resource Center (ADRC).

  2. Assess client’s limitations and capacities to determine which community resources, services, supports, and/or education will best meet the client’s expressed needs.

  3. Work with LifeLong Links staff to assist individuals in securing benefits through programs including: Medicare, Medicaid, SSI, Food Stamps, rent reimbursement, property tax deferment, etc.

  4. Answer general questions related to the Case Management Program, Elder Abuse Prevention and Advocacy Program (EAPA), and the Family Caregiver Program and facilitate referrals to these programs.

  5. Promote individual advocacy to secure rights or benefits with providers while empowering older adults to advocate on their own behalf.

  6. Assist in administering benefits through material aid funds.

  7. Act as a back-up to Family Caregiver staff.

  8. Perform such duties or special projects as assigned by supervisor.

  9. Contribute to the overall agency team effort.

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