• IowaCASA

Human Resources Manager - ACCESS

ACCESS is re-opening the hiring process for a Human Resources Manager position. This is a great opportunity for someone looking to advance as a leader within victim/social services! Applicants can send cover letters, resumes and questions to me at tess@assaultcarecetner.org. Additional information about ACCESS can be found here.

The Human Resources Manager is a full-time salaried position. This position provides leadership, management, and support to all aspects of ACCESS operations. The Human Resources Manager reports to the Executive Director. This position is an administrative position that supervises staff with direct service responsibilities.

Position Responsibilities:

Office Management

  • Oversee general office operation.

  • Ensure that technology resources, including internet, phone, vehicles, and related equipment are maintained and available for agency use.

  • Monitor the availability of office supplies, and place orders as needed.

  • Process incoming/outgoing mail.

  • Produce reports, deliver presentations and communicate with community partners.

  • Review and approve staff check requests, office expenditures and client assistance.

  • Assist in administrative team projects as assigned.

Human Resource/ Programs Management

  • Supervise, mentor, train, and coach team supervisory staff to meet the needs of survivors, grantors, and the community.

  • Hire in conjunction with the Executive Director and administrative staff and team supervisors.

  • Maintain permanent human resource records for all staff. Process HR files as mandated by employment law and certifying agencies.

  • Maintain and update policies for agency operations to include but not limited to personnel policies, by-laws, and program specific policy/procedures. Policy review and revision is done in conjunction with the Executive Director, Board representatives and Board.

  • Plan and facilitate HR strategies, policies and programs as directed by the Executive Director.

  • Develop and implement new employee onboarding and continued training for staff on agency operations.

  • Implement and monitor employee professional development/training plans in conjunction with team supervisors—including tracking staff certification to align with Coalition requirements.

  • Provide professional HR advisory services to managers, leaders, and employees as it relates to workforce planning, recruitment, talent management, compensation, position classification, performance management, employee relations, employee engagement, victim services, employee rewards and recognition.

  • Coordinate monthly leadership, staff, and committee meetings as assigned.

  • Maintain and foster relationships within, across, and external to organizational boundaries.

  • Work with the ACCESS Board Personnel Committee on projects and initiatives relevant to the board and human resources.

  • Assist in administrative support to on call teams and serve as acting director as assigned in absence of Executive Director. Conduct/attend meetings in absence of Executive Director.


The ideal candidate will have a bachelor’s degree in a related field and multiple years of work experience in human resources and office management. In some situations, significant work experience can replace the education requirement. Essential skills include:

  • HR Acumen – demonstrate skill and knowledge relevant to the HR function, applying best practices in the discipline to accomplish your work.

  • Coaching/Developing Mindset – share knowledge, skills and expertise in order to encourage and reinforce individual and professional development. Demonstrated ability to have hard conversations and remain a neutral party.

  • Multi-tasking and Problem Solving – have a strong ability to work under pressure and to prioritize work, meet deadlines and produce quality results on time with attention to detail. Apply critical-thinking skills to solve problems by generating, evaluating, and implementing positive solutions.

  • Collaboration – work effectively and constructively with others. Share time, energy and knowledge with others to ensure they can succeed. Ability to work within a team and provide staff support.

  • Effective Communicator – provide regular, consistent, and meaningful information; listening carefully to others and ensure messages are understood.

  • Lead with Integrity – instill mutual trust and confidence, create a culture that fosters high standards of ethics, and behave in a fair and ethical manner towards others.

  • Strategic Thinker – have the ability to develop a broad, big-picture view of the organization and its mission.

Additional Requirements:

Candidate must be committed to completing tasks in a fast-paced environment. All ACCESS staff should be empathetic, inclusive and non-judgmental. This position provides leadership and oversight within the agency and communication, flexibility and decision-making skills are crucial.

Providing services across multiple counties requires that this position have a valid driver's license, a good driving record and ongoing access to a reliable and insured personal vehicle. As part of the hiring process we complete a background check. Not all results are disqualifying and we encourage candidates to discuss potential findings with hiring personnel.

Upon hire, all staff must successfully complete the 32-hour ACCESS victim advocacy training and continued training as needed/requested to maintain IowaCASA, ICADV and ICCC requirements and to meet the requirements of Chapter 915.20 of the Iowa Code and membership standards of these three agencies.

All ACCESS employees have a six month probationary period where performance is reviewed.

What is ACCESS?

Assault Care Center Extending Shelter and Support (ACCESS) is a victim service agency providing assistance to survivors of domestic abuse, sexual abuse, and violent crime throughout Boone, Greene, Story, Marshall, and Tama Counties. In FY 19 ACCESS served over 1,400 survivors. Our mission is to address the roots and impact of domestic and sexual violence through services that enhance safety, empower survivors, and promote understanding and social justice within our community. We work closely with law enforcement, advocates, community agencies, homeless prevention agencies, and court systems.

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