• IowaCASA

Full Time Victim Service Advocate - Deaf Iowans Against Abuse -Western Iowa

Job Summary: Provide comprehensive trauma-informed and survivor-centered services to all Deaf, individuals with any type of hearing loss, and their families who are impacted by violence and/or unhealthy relationships. Collaborate with service providers to ensure that victims receive support and safety as well as culturally competent and fully accessible services.

Victim Service Advocate Functions

  • Exhibit a belief in non-violence and a willingness to advocate on behalf of victims and their families who are affected by violence in a non-discriminating manner.

  • Uphold the belief that quality client services are the top priority.

  • Provide comprehensive 1:1 peer consulting.

  • Provide emotional support and advocacy to victims which may include but is not limited to, crisis counseling, information referrals, safety planning, shelter and/or housing placements, court-related hearings, interactions with law enforcement, child protective services and hospitals, follow-up and client transportation.

  • Provide accurate and timely documentation of daily interaction, appropriate reporting of services, and filing appropriate documents as required.

  • Collect and report program data, including but not limited to service provision success and follow-up, tracking data required by funders, etc.

  • Establish working relationships with area professionals, service providers and the community-at-large focusing on issues related to cultural awareness, effective communication, domestic violence, and sexual assault while promoting a positive reputation of DIAA.

  • Apply the ADA law effectively to ensure accessible and adequate services for clients.

  • Assist victims in the development of a strength-based/solution-focused individualized goal and action plan that promotes self-sufficiency.

  • Transport clients as deemed necessary. Transportation requirements should be limited to emergency shelter, housing, and occasional needs directly relating to the client’s victimization.

  • Share on-call responsibilities.

  • Comply with agency policies and procedures.

  • Comply with state advocacy training/certification requirements as defined by Iowa Code and state coalitions. Achieve and maintain the required certification.

  • Utilize creative techniques, including the use of technology, to communicate with colleagues and clients who are housed across the state.

  • Attend staff meetings as scheduled.

  • Communicate regularly with the Executive Director, team and other designated contacts.

  • Assist the agency in providing public education and training regarding issues of cultural awareness, effective communication, domestic violence, and sexual assault.

  • Provide presentations to community groups as requested.

  • Perform other work assignments as requested/needed.


  • Bachelor’s degree in the related field and/or professional training.

  • Proven work history in advocacy work or working with Deaf/hard of hearing communities.

  • Ability to work collaboratively with a team, with diverse groups of people and handle difficult and/or sensitive situations tactfully.

  • Demonstrate the ability to communicate fluently in American Sign Language and other signed communication modes.

  • Demonstrate fluency in English writing skills.

  • Strong ability to work with complex cases utilizing innovative thinking and problem-solving skills.

  • Ability to respond to on-call emergencies and handle crisis situations.

  • Manage time and schedule independently.

  • Must be able to work flexible hours including some nights and weekends.

  • Ability to travel throughout Iowa utilizing own transportation. Mileage reimbursement is provided.

Work Environment/Physical Requirements

This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in both community settings and a standard office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to sit, interact collaboratively with the team and stakeholders, and communicate via phone or videophone.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. The employee is frequently required to use manual dexterity for use of objects, tools or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl.

The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.

DIAA strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, familial or marital status, and/or with regard to public assistance or any other characteristic. These statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. DIAA is an Equal Opportunity and Affirmative Action Employer.

Send your resume to Jennifer at director@diaaiowa.org.

Iowa Coalition Against Sexual Assault

3030 Merle Hay Road

Des Moines, IA 50310


Email: membership@iowacasa.org

Phone: 515-244-7424

© 2019 by the Iowa Coalition Against Sexual Assault (IowaCASA)  |  Grievance & Complaint Policy