Domestic Violence Program Coordinator - LUNA, Des Moines
Interested candidates should send resume, cover letter and references to email@example.com
The Program Coordinator will provide linguistically and culturally appropriate direct services to Latin@ survivors. These services will include providing information, referrals, support groups, advocacy, crisis intervention and interpretation services for survivors. The advocate will also take the lead in community outreach efforts and be responsible for developing and maintaining good working relationships with key stakeholders to establish referral sources and resources for survivors. In addition, the DV Program Coordinator will be responsible for developing and maintaining LUNA’s Promotora Program and take the lead on various community outreach projects/requests.
Reports to: LUNA’s Executive Director
Hours & Availability:
Full-time (salaried) position with occasional nights and weekends
Available to travel statewide
Available to travel nationally to attend conferences/training
Be fluent (reading and writing) in English and Spanish.
Preferably possess at least an undergraduate degree in a related field.
Be knowledgeable about gender-based violence and possess cultural sensitivity and skills regarding the Latino community.
Be versatile at building community resources, maintaining good collaborative partnerships, assessing needs of survivors of domestic violence and responding effectively to related complex issues.
Possess excellent oral communication skills including the ability to present in front of diverse audiences.
Possess good writing skills, which include the ability to compose varied correspondence in a precise, accurate and easily understandable manner.
Excel at problem-solving.
Have strong interpersonal and organizational skills and be able to work confidently with diverse groups of people and handle difficult or sensitive situations tactfully.
Have initiative, creativity and motivation, including ability to work under pressure and with deadlines.
Maintain a flexible schedule to meet client needs.
Be able to travel as part of work responsibilities.
Agree to one-year service commitment.
Complete domestic violence advocate certification from Iowa Coalition Against Domestic Violence (ICADV) within 1 year following hiring and maintain certification standards.
Direct Services (60%)
Provides domestic violence education, safety planning and information on rights and options for survivors; provides referrals and assistance with law enforcement, legal, medical, housing and social services; provides accompaniment to attorney visits and court; and provides ongoing life skills development.
Assists clients with VAWA petitions, U and T Visas including initial interviews and needed documentation.
Responds to the 24 hour bilingual crisis line, ensuring callers have immediate access. (This responsibility will be shared between all staff on a rotating schedule.)
Maintains client and staff confidentiality.
Accurately and effectively interprets and advocates on behalf of survivors with other service providers and government officials and agencies related to the sexual assault situation.
Maintains accurate and up to date case files with all the required documentation 90% of the time.
Submits all monthly required paperwork including timesheets, monthly reports, walk in sheets, call logs, crisis call logs, and other grant specific info, etc by the deadline
Consistently makes an effort to provide clients surveys for evaluation purposes.
Attends staff and/or individual supervision meetings, trainings, conferences and webinars related to DV (1-3 per year depending on funding), and, when available, county-based coordinated response councils on DV.
Provides support and educational groups as needed.
Community Outreach (20%)
Collaborates with other agencies to reach victim/survivors of DV and conducts 2 new outreach contacts per quarter.
Collaborate with two universities/community colleges per quarter to reach victims/survivors of DV.
Conduct/collaborate in two outreach events on college campus per quarter.
Provides public presentations and meetings with community organizations, allies and other key stakeholders.
Develops and maintains culturally appropriate materials for presentations and community awareness events.
Coordinated Duties (15%)
Takes the lead in developing, expanding, and maintaining the “Promotora” program including organizing, supervising, and managing recruitment. Maintains the proper documentation and data collection for grant purposes
Provides ongoing training for the Promotora volunteers and puts strategies in place to encourage continuous engagement
Takes the lead with support, parenting, and youth groups including; recruitment, documentation, evaluation, and facilitation of groups.
Serves as a mentor for new advocates
Takes the lead on projects assigned by the Executive Director or the Assistant Director
Other duties (5%)
Answers business phone line in a professional manner
Maintains up to date detailed calendar and keeps supervisor and fellow coworkers informed of any changes
Performs other duties as assigned by the Executive Director or the Assistant Director