• IowaCASA

Director of Victim Services - Centers Against Abuse & Sexual Assault (CAASA), Tama

SUMMARY: The Director of Victims Services is responsible for assisting the Executive Director in maintaining the Agency’s overall operations and development. The core responsibility of the Director of Victim Services is to manage CAASA staff / advocates who protect and advocate on the behalf of sexual assault and abuse victims.

General Administration

  • Comply with all CAASA policies and procedures

  • Assist in policy and procedure development

  • Is responsible to the Executive Director

  • Support Services

  • Staff supervision, evaluation and development

  • Assist other staff as needed

  • Assist the Director in maintaining the Agency’s overall operations and development

  • Maintain staff schedules

  • Maintain documentation/records regarding Vacation and Sick Leave for all staff

  • Verify and sign time sheets as needed

  • Assist with grant writing

  • Assist with CAASA office operations, answering phones, filing, copying as required

  • Maintain agency Policy and Procedures Manual and review it annually with Executive Director and then staff.

  • Train new staff. Assist in the training of volunteers


  • Provide crisis counseling and advocacy for victims, complete all necessary intake forms and assessments, complete and maintain appropriate documentation of client contacts and complete all necessary statistical reporting forms and input (as needed)

  • Collect and maintain statistical data and reports required by the Board of Directors, Executive Director, funding sources, and monitoring agencies

  • Carry work phone for on call, during work hours and periodic crisis line coverage as needed

  • Assist the Executive Director in developing and maintaining the goals and objectives for the Agency

Education/Community Involvement

  • Participate in regional outreach by developing and maintaining awareness of agency services, networking with area service providers, and eliciting support for CAASA through public speaking and participation in regional activities and fund raising.


  • Coordinate the hiring, evaluating and terminating of staff in conjunction with the Executive Director.

  • Working with the Executive Director to coordinate the discipline and / or development of staff

  • Conduct staff meetings, attend quarterly Membership meetings in coordination with the Executive Director.

  • Participate in ongoing continuing education


  • Write grants and participate in fundraising as allowed under the law to benefit clients


Personal Qualities

  • Have and demonstrate empathy for victims of sexual assault and abuse as well as advocates

  • Demonstrate understanding and commitment to sexual assault issues

  • Maintain confidentiality

  • Adhere to the code of ethics established by CAASA and IowaCASA

  • Able to work flexible hours

  • Be able to work well in a team atmosphere

  • Possess good verbal and written communication skills

  • Self-directed, flexible, assertive and diplomatic

  • Reliability and punctuality

  • Maintain professional appearance at all times when representing CAASA

  • Ability to work with people of diverse racial, cultural and ethnic groups

  • Function effectively in crisis situations or tense, emotional situations

  • Access to a reliable vehicle with a valid driver’s license and proof of insurance

  • Ability to travel and transport clients

  • Good organizational skills

  • Office skills, including computer literacy, or willingness to learn


  • Prefer B.S. or B.A. in social service field and experience, but will also consider equivalent work and life experience

  • Experience working with sexual assault or abuse victims is preferred

  • Paid or volunteer human service experience preferred but not required

  • Completed background check from Department of Criminal Investigation (DCI) and the (DHS) Department of Human services

  • Must complete Victim Counselor Training

  • Must obtain and maintain IowaCASA sexual assault certification within one year of employment

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