- IowaCASA
Director of Victim Services - Centers Against Abuse & Sexual Assault (CAASA), Tama

SUMMARY: The Director of Victims Services is responsible for assisting the Executive Director in maintaining the Agency’s overall operations and development. The core responsibility of the Director of Victim Services is to manage CAASA staff / advocates who protect and advocate on the behalf of sexual assault and abuse victims.
General Administration
Comply with all CAASA policies and procedures
Assist in policy and procedure development
Is responsible to the Executive Director
Support Services
Staff supervision, evaluation and development
Assist other staff as needed
Assist the Director in maintaining the Agency’s overall operations and development
Maintain staff schedules
Maintain documentation/records regarding Vacation and Sick Leave for all staff
Verify and sign time sheets as needed
Assist with grant writing
Assist with CAASA office operations, answering phones, filing, copying as required
Maintain agency Policy and Procedures Manual and review it annually with Executive Director and then staff.
Train new staff. Assist in the training of volunteers
Programs
Provide crisis counseling and advocacy for victims, complete all necessary intake forms and assessments, complete and maintain appropriate documentation of client contacts and complete all necessary statistical reporting forms and input (as needed)
Collect and maintain statistical data and reports required by the Board of Directors, Executive Director, funding sources, and monitoring agencies
Carry work phone for on call, during work hours and periodic crisis line coverage as needed
Assist the Executive Director in developing and maintaining the goals and objectives for the Agency
Education/Community Involvement
Participate in regional outreach by developing and maintaining awareness of agency services, networking with area service providers, and eliciting support for CAASA through public speaking and participation in regional activities and fund raising.
Personnel
Coordinate the hiring, evaluating and terminating of staff in conjunction with the Executive Director.
Working with the Executive Director to coordinate the discipline and / or development of staff
Conduct staff meetings, attend quarterly Membership meetings in coordination with the Executive Director.
Participate in ongoing continuing education
Other
Write grants and participate in fundraising as allowed under the law to benefit clients
QUALIFICATIONS:
Personal Qualities
Have and demonstrate empathy for victims of sexual assault and abuse as well as advocates
Demonstrate understanding and commitment to sexual assault issues
Maintain confidentiality
Adhere to the code of ethics established by CAASA and IowaCASA
Able to work flexible hours
Be able to work well in a team atmosphere
Possess good verbal and written communication skills
Self-directed, flexible, assertive and diplomatic
Reliability and punctuality
Maintain professional appearance at all times when representing CAASA
Ability to work with people of diverse racial, cultural and ethnic groups
Function effectively in crisis situations or tense, emotional situations
Access to a reliable vehicle with a valid driver’s license and proof of insurance
Ability to travel and transport clients
Good organizational skills
Office skills, including computer literacy, or willingness to learn
Education/Experience
Prefer B.S. or B.A. in social service field and experience, but will also consider equivalent work and life experience
Experience working with sexual assault or abuse victims is preferred
Paid or volunteer human service experience preferred but not required
Completed background check from Department of Criminal Investigation (DCI) and the (DHS) Department of Human services
Must complete Victim Counselor Training
Must obtain and maintain IowaCASA sexual assault certification within one year of employment